01 September 2011
From 1 September in our range is available in English version of our product e-Helpdesk. Additionally, appeared a new module: mobile devices.
Planned new versions:
1 October - version of the German and Russian
5 October - New modules e-HelpDesk
In addition:
- managing the problem - solving problems based on incidents
- an extensive resource base (CMDB)
- the definition of any resource
- the definition of maintenance planning
- records of issue and return
- support for warranty
- and many other interesting features